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How to set up the Standby list for online bookings?
ResDiary allows guests to add themselves to an online standby list on a specific date/time for a number of covers limit.
The online Standby list feature allows restaurants to contact the diner's who have added themselves to the Standby list if availability opens up. This feature allows restaurants to maximise the availability and increase customer satisfaction.
The video below shows the online customer journey for adding themselves to the standby list.
To activate the online standby list in your ResDiary please go to Settings >> Diary Configuration >> Online Settings >> Tick the box for ''Allow Customers to Add Themselves to Standby List'' > Save
Manage the Standby list availability
Yield Management: The online Table Plus widget will only offer standby slots to 50% of your maximum yield management setting within each of your services.
To set the yield management please go to Settings > Services > Edit the service > Yield management, please see below:
In this example, this venue is accepting 10 covers per time slot once the time slot is full, then the standby list is activated - a maximum of 5 guests will be able to join the standby list for each time slot that is fully booked.
Close outs: The standby list can't override the closeout rule in your ResDiary which means if you have closed out completely on specific date, no guests will be able to add themselves to the standby list for that date. Equally, if you close out a service or particular time slot, guests will not be able to add themselves to the standby list for these dates, services or timeslots.
Add booking in Standby list Internally:
Follow the steps below to add a booking in Standby list
1) Click on the book button
2) Select services/date etc
3) Press search
4) Select the Standby Tab
5) Select the time for the standby
6) Enter your customer's information
7) Press button at the bottom right
How to manage the Standby list reservation in ResDiary?
To view or manage the standby list booking in your diary please click on the Standby list button by going to the specific date in your Diary. From the standby list, you'll be able to see all of the guests who have added themselves to the standby list for that date within your diary.
Under the Action, you'll find the different icon buttons which help manage the Standby list reservation. These icons button works as shown below":
Icon 1 - Edit Option.
Allows you to edit the comments against the Standby list reservation. For example, customer called and said happy to come in anytime between 12:00 pm - 3:00 pm if a table becomes available.
Icon 2 - Check Option
Allows to 'check' if there is any availability of the table and you can in the seat the reservation on an available table(s).
Icon 3 - Move to W8list
Allows you to move this Standby list booking to W8List.
Icon 4 - Mark No show
This button allows you to Mark this booking as No show.
Note: this option only appears on the day of arrival, not for future dates.
Icon 5 - Delete Option
Allows you to remove a booking from the Standby list. For example, if you called the guest (or the guest contacted you) and said they no longer need the table you can remove them from the list to avoid confusion internally.
Icon 6 - Notify Guest Option
This icon allows you to send an email to the guest notifying them a table has become available and they can book now. This make them clear that this email does not mean they have reservation and they will need to make a new reservation based on availability that has recently become available.
Table Plus support team can assist in enabling and setting up the Standby list email templates.
If you have any questions or require more information please reach us at support.tableplus@accorplus.com
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