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Incomplete Bookings

Incomplete Booking

An incomplete booking is a booking that was almost completed but failed at the last hurdle. Bookings go incomplete for one of two reasons;

 

1 - An internal booking is being made, all details have been added, and all that is left to do is click ''complete'', however, the guest selects ''cancel'' instead. This booking will be marked as incomplete. 

 

2- A booking is made internally and the booking requires card details or a deposit to secure it. The venue then triggers this request to the customers via Secure/Stripe Landing Page Email. Customers will have a set amount of time to provide the card details/ payment. An hour before this time frame is up, the customer will be sent a reminder email.

 


If the guest then ignores this email, they will be sent a cancellation email and the booking will go ''incomplete''.

Bookings Incomplete Report

Allows you to identify incomplete bookings for a date range and to filter by channel, user, marked as read status, or payment provided. 

 

Go to Reports>>Incomplete Bookings - click all upcoming on the right-hand side to view all upcoming incomplete bookings.

Incomplete Booking Alerts

Alerts users to the creation of incomplete bookings on the diary and directs users to the dashboard to manage incomplete bookings.

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