Incomplete Bookings

An incomplete booking is a booking that was almost completed but failed at the last hurdle. Bookings go incomplete for one of two reasons;

 

1 - An internal booking is being made, all details have been added, and all that is left to do is click ''complete'', however, the guest selects ''cancel'' instead. This booking will be marked as incomplete. 

 

2- A booking is made internally and the booking requires card details or a deposit to secure it. The venue then triggers this request to the customers via Secure/Stripe Landing Page Email. Customers will have a set amount of time to provide the card details/ payment. An hour before this time frame is up, the customer will be sent a reminder email.

 

If the guest then ignores this email, they will be sent a cancellation email and the booking will go ''incomplete''.